Privacy Policy

WHO IS POLICY INTENDED FOR

Any individual whose personal data may be processed by us as further detailed in this policy. If you are an existing business customer of Luminance, the relevant contract between you and us (or your employer and us if you are acting in a business capacity) will govern the processing relationship between us.

PURPOSE OF THIS NOTICE

This policy referred to set outs the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following privacy policy to understand how we collect and use your personal data, for example when you contact us, visit our website (the “Site”), apply for a job, or use our products and services.
The Site is not intended for children, and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

CONTROLLER

For the purposes of processing your data, Luminance is made up of Luminance Technologies Ltd or Luminance, Inc (“Luminance Group”). This privacy policy is issued on behalf of the Luminance Group so when we mention “Luminance”, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the Luminance Group.
Our privacy team is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, please contact the team at privacy@www.luminance.com .
You have the right to make a complaint at any time to the Information Commissioner’s Office, the United Kingdom (“UK”) regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the Information Commissioner’s Office, so please contact us in the first instance.

THIRD-PARTY LINKS

Our Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit . If you follow a link to any of these websites, please note that Luminance does not accept any responsibility or liability for these policies.

THE DATA WE MAY COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Luminance may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Contact Data. Information that you provide by filling in forms out on our Site, providing details by registration or other means (e.g., giving business cards) at a marketing event, or when setting up administrator accounts in our product or services.
• Identity Data. Information that you provide us, whether using the Luminance Customer Portal other otherwise, and may include personal information such as email addresses and phone numbers.
• Usage Data. Information you provide us through inquiries and/or feedback. Luminance may ask you for information when you report a problem with our site.
• Technical Data. Your Internet Protocol (“IP”) address, operating system and web browser used. If you contact us, Luminance may keep a record of that correspondence.
• Profile Data. Details of your visits to our site including, but not limited to, traffic data, location data and other communication data, and the resources that you access.
• Meta Data. Data that provides information about other data, but not the content of the data itself, such as the text of a message or the image itself.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

HOW IS YOUR DATA COLLECTED?

IP ADDRESSES

Luminance may collect information about your computer, including your IP address, operating system, browser type and system admiration.

COOKIES

Cookies are small text files that websites save to your computer. These pieces of information are used to improve services for you through, for example:

Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page;
Remembering information you’ve given (e.g. your postcode) so you don’t need to keep entering it.

Session cookies allow us to track your actions during a single browser session, for example to remember the items returned from a search. They do not remain on your device beyond your session.

Persistent cookies remain on your device between sessions and allow us to authenticate you and to remember your preferences.

Session and persistent cookies can be either first or third-party cookies. A first-party cookie is set by the website being visited. A third-party cookie is issued by a different website to that being visited.

Our Site may use a third-party cookie provided by Google Analytics to gather anonymized information for the benefit of all web users. Luminance do not use behavioural targeting cookies. All our cookies fall within the International Chamber of Commerce classifications: Strictly Necessary, Functionality and Performance and none within the classification Behavioural Targeting.

If at any time you wish to disable our cookies you may do so through the settings on your browser, but if you do so you will not be able to use certain important features of our service.

To learn more about cookies and how to manage them, visit AboutCookies.org .

JOB APPLICANTS

If you are making a job application or inquiry, you may provide us with a copy of your CV or other relevant information. We may use this information for the purpose of considering your application or inquiry. Except when you explicitly request otherwise, we may keep this information on file for future reference.

PROVIDING PRODUCTS AND SERVICES

If you purchase or use our products or services, we may use your personal data for purposes which include but are not limited to:

• Verifying your credentials.
• Carrying out end user compliance checks for export control purposes.
• Issuing virus information alerts and other alert messages.
• Providing training sessions for which you have registered.
• Providing maintenance and technical support.
• Providing information about product upgrades, updates and renewals.
• Generating logs, statistics and reports on service usage, service performance and malware infection.
• Developing and enhancing products, services, and our infrastructure.
• Processing orders and generating billing information.

Certain products and services may include features that collect additional personal data for other purposes, as described in the applicable customer agreement. For detailed information, please also refer to the applicable product or service description.