How Clyde & Co Automated Insurance Claim Analysis

Results Achieved Within Hours of Roll-Out 

As Luminance is entirely plug-and-play, Clyde & Co was up and running on the platform within 24 hours and experiencing instant value. This stood in stark contrast to the lengthy implementation periods offered by existing service providers in the market.  

Luminance’s Legal-Grade AI^TM also learns new concepts from exposure to the user’s documents. After just 20 hours of work within the platform, Luminance was able to identify 19 of the 20 key fields included in Clyde & Co’s claim forms, significantly expediting document review.  

Industry First Innovation with Legal AI  

Working hand-in-hand, Luminance delivered an industry first for Clyde & Co with its AI-powered checkbox recognition. The firm leverages Luminance to detect checkboxes across the claim forms and then recognize whether they had been ticked – something which is incredibly difficult to achieve in the field of Computer Vision. This feat was achieved in just a two-week timeframe, and will continue to deliver significant time-savings on an ongoing basis. 

“We were blown away by what Luminance could do. The speed at which they delivered such complex and sophisticated functionality was exceptional.” 

Integrations Create End-to-End Claim Handling 

With Luminance’s public API, Clyde & Co has also been able to integrate the platform with a range of other applications used across the firm. Clyde & Co now has a seamless, end-to-end solution for claim handling – the first of its kind in the UK.  

Claims sent to the firm by clients are now automatically routed to Luminance for detailed review. The key datapoints extracted by Luminance are then migrated to another team, ensuring they are fully appraised of all information that allows them to calculate the validity and value of claims.  

AI Driving Value for the Firm and Clients  

Clyde & Co has drastically streamlined the process thanks to Luminance automating insurance claim analysis, to the extent that it can be handled by just a two-person legal team.  

Importantly, the efficiencies driven into claims handling have been passed onto clients, who are regularly benefiting from faster evaluations. Clyde & Co’s unique AI approach to claims handling has allowed the firm to provide an unparalleled level of service to insurers, helping in its mission to guide and defend clients across the full spectrum of claims. 

“Luminance is now a key component of our innovation offering, helping us to boost efficiency and further enhance the quality of our legal services delivery with rapid response times.”