E-Discovery Specialist (Customer Success)

London, Cambridge UK

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

As an E-Discovery Specialist, you’ll act as the dedicated point of contact for onboarding and supporting customers using Luminance’s E-Discovery platform. You’ll work across a range of legal use-cases – from E-Discovery and Early Case Assessment (ECA) to requests for personal information such as Data Subject Access Requests (DSARs).

Luminance Discovery operates as an autonomous unit within Luminance, with its own commercial and product strategy, which means we move fast, iterate, build and deliver innovation as well as world class customer service for our customers.

You’ll play a key role in both commercial and operational activities – leading project onboarding, managing project setup, delivering tailored training and providing first-line support.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Lead onboarding for new users – guiding project scoping, advising on data collection best practices, appropriate file formats and processing timelines.
• Support data uploads (small and large) and manage pre-processing tasks (e.g. deNISTing, loadfiles & overlays)
• Work with customers to understand project or investigation requirements, delivering tailored user-training sessions.
• Support customers through the initial setup of review structures and workflows, including using AI-assisted review (Deep Coding), providing advice on review strategies for specific project types.
• Support end-to-end workflows from data upload through to production.
• Directly handle complex tasks including redactions, reporting and productions.
• Act as first-line support, handling technical queries and requests (working with the Site Reliability Team).
• Own and update onboarding materials, knowledge-base articles and training resources.
• Capture customer feedback to inform Discovery product improvements and help share future functionality, including handling product QA for new version releases

Desired Skills

• Additional training or certification in E-Discovery (e.g. ACEDS) is advantageous

Requirements

• E-Discovery experience – at least 2+ years working in an E-Discovery role (law firm, in-house or E-Discovery provider) with hands-on knowledge of the EDRM lifecycle, including data ingestion, culling, review and production.
• Highly proficient in Excel
• Familiar with a wide range of data formats (including common E-Discovery export formats) and data export methods.
• Familiar with loadfiles & data overlays, and Concordance (or similar) productions formats.
• Understanding of De-Duplication mechanisms, deNISTing and data processing best practices.
• Demonstrated experience training or supporting customers or internal users on E-Discovery software platforms.
• An excellent communicator – both written and verbal, with an ability to translate complex technical topics into clear, customer-friendly explanations.
• Problem-solving mindset – able to identify issues, investigate causes, and collaborate on solutions with internal and client teams.
• Organisational skills – ability to manage multiple projects simultaneously, prioritising tasks and deadlines effectively and independently.
• BA in Law, Legal Tech, Computer Science or a related field (2:1 or above)

Paralegal (Commercial Customer Facing) US

New York

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

We are seeking a dynamic and detail-oriented Paralegal to join our expanding Onboarding team. This role is pivotal in supporting the business through its continued customer growth and use your legal experience to advise and support the customer in their Luminance journey! The successful candidate will work on a broad range of legal tasks, providing essential support to our commercial operations and administrative functions.

Compensation - $75,000

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Assist in the development and maintenance of AI-driven knowledge bases to assist with streamlining negotiation processes and enhance information accessibility across the department.
• Collaborate with the customer to identify opportunities for workflow automation, improving efficiency and reducing manual tasks in contract management and other legal operations.
• Design standardized contract templates for various commercial agreements ensuring compliance and consistency across the customer’s organization.

Desired Skills

• Experience in legal technology or innovation projects.
• Knowledge of contract lifecycle management systems.
• Familiarity with data privacy regulations and compliance.

Requirements

• Minimum of 1+ years' experience as a paralegal in a commercial setting.
• Proven experience with a variety of commercial contracts (including MSAs, NDAs, DPAs etc).
• Familiarity with AI technologies and workflow automation tools is highly desirable.
• Strong self-starter attitude with the ability to exercise independent judgment and critical thinking.
• Excellent communication skills, attention to detail, and a strong work ethic.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.

US Senior Customer Success Manager

New York

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.



A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day.



The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.



Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base.



Compensation - $100,000 - $120,000 & a discretionary bonus per quarter.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Develop and foster an excellent customer experience across Luminance’s comprehensive product suite
• Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product
• Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes
• Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
• Work closely with customers to establish proactive deployment, transition, and user adoption strategies.
• Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day.
• Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions
• Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs
• Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases
• Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn
• Analyse customer data to improve customer experience and engagement
• Hold product demonstrations for customers
• Regular domestic and international travel to meet with customers and build robust business relationships
• Evaluate and improve tutorials and other communication/training infrastructure

Requirements

• Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Highly organised with ability to multi-task and prioritise effectively
• Self-driven and proactive
• Excellent communication and interpersonal skills, both verbal and written
• Patient and active listener
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Detail oriented with a problem-solving attitude
• Excellent product knowledge
• Passion for customer experience
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
• Relevant work experience

Commercial Director

London, Dallas

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Off the back of a $75million Series C funding round, this is a unique opportunity to help spearhead Luminance’s sales team, leading a team of Account Executives and working with businesses spanning every sector, from major manufacturing companies and high growth technology companies to global retailers and pharmaceutical giants.

As a Commercial Director you will lead, manage, and motivate an enterprise sales team to achieve key metrics and deliver exceptional results. You will also oversee the end-to-end sales process, including prospecting, lead generation, qualification, proof-of-value (POV) design/deployment, proposal development, negotiation, and closing deals. In addition, you will be key in developing and executing comprehensive sales strategies that align with Luminance's global business objectives.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Leadership - Provide coaching, guidance, and professional development opportunities to individual AEs; assist in recruiting, staffing, and onboarding activities to grow and maintain a high-performing team.
• Sales Planning - Identify market opportunities, competitive landscape, and customer needs to drive sales growth.
• Process Management - Collaborate with internal teams to ensure seamless execution and delivery of Luminance's technology; identify gaps and propose ongoing process improvements to enhance efficiency.
• Forecasting and Reporting - Provide accurate sales forecasts, pipeline reports, and other sales-related metrics to senior management. Continuously monitor and analyse sales performance, making necessary adjustments to achieve targets.

Requirements

• 2+ years of recent experience leading enterprise or commercial/mid-market sales reps in a fast-paced environment.
• 5+ years of full-cycle, B2B sales experience; a successful track record of winning new business at the enterprise and strategic level.
• Demonstrated success in forecasting, territory account mapping, research and planning and running discovery meetings for key/strategic accounts.
• Excellent communication skills; the ideal candidate will be a natural, confident and articulate storyteller with the ability to articulate complex ideas and engage varied audiences with ease.
• Ability to work autonomously while also collaborating with multi-disciplined teams.
• Bachelor’s or master’s degree with a GPA of 3.5 or above (US) or 2:1 and above

US Customer Success Manager

New York

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day.

The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base.

Compensation - $75,000 & a discretionary bonus per quarter.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Develop and foster an excellent customer experience across Luminance’s comprehensive product suite
• Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product
• Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes
• Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
• Work closely with customers to establish proactive deployment, transition, and user adoption strategies.
• Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day.
• Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions
• Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs
• Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases
• Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn
• Analyse customer data to improve customer experience and engagement
• Hold product demonstrations for customers
• Regular domestic and international travel to meet with customers and build robust business relationships
• Evaluate and improve tutorials and other communication/training infrastructure

Requirements

• Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Highly organised with ability to multi-task and prioritise effectively
• Self-driven and proactive
• Excellent communication and interpersonal skills, both verbal and written
• Patient and active listener
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Detail oriented with a problem-solving attitude
• Excellent product knowledge
• Passion for customer experience
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

Customer Success Manager

London, Singapore, Sydney

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day.

The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Develop and foster an excellent customer experience across Luminance’s comprehensive product suite
• Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product
• Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes
• Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
• Work closely with customers to establish proactive deployment, transition, and user adoption strategies.
• Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day.
• Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions
• Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs
• Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases
• Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn
• Analyse customer data to improve customer experience and engagement
• Hold product demonstrations for customers
• Regular domestic and international travel to meet with customers and build robust business relationships
• Evaluate and improve tutorials and other communication/training infrastructure

Requirements

• Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Highly organised with ability to multi-task and prioritise effectively
• Self-driven and proactive
• Excellent communication and interpersonal skills, both verbal and written
• Patient and active listener
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Detail oriented with a problem-solving attitude
• Excellent product knowledge
• Passion for customer experience
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

Paralegal (Commercial Customer Facing)

London

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

We are seeking a dynamic and detail-oriented Paralegal to join our expanding Onboarding team. This role is pivotal in supporting the business through its continued customer growth and use your legal experience to advise and support the customer in their Luminance journey! The successful candidate will work on a broad range of legal tasks, providing essential support to our commercial operations and administrative functions.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Assist in the development and maintenance of AI-driven knowledge bases to assist with streamlining negotiation processes and enhance information accessibility across the department.
• Collaborate with the customer to identify opportunities for workflow automation, improving efficiency and reducing manual tasks in contract management and other legal operations.
• Design standardized contract templates for various commercial agreements ensuring compliance and consistency across the customer’s organization.

Desired Skills

• Experience in legal technology or innovation projects.
• Knowledge of contract lifecycle management systems.
• Familiarity with data privacy regulations and compliance.

Requirements

• Minimum of 1+ years' experience as a paralegal in a commercial setting.
• Proven experience with a variety of commercial contracts (including MSAs, NDAs, DPAs etc).
• Familiarity with AI technologies and workflow automation tools is highly desirable.
• Strong self-starter attitude with the ability to exercise independent judgment and critical thinking.
• Excellent communication skills, attention to detail, and a strong work ethic.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.

US Product Specialist

New York

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance is looking to hire into its team of Product Specialists: this team provide expertise to prospective customers and customers alike, ensuring they experience a seamless execution of Luminance’s technology within their own environment.

The Product Specialist role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of what our customers are looking for in our technology. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction.

Once trained, a Product Specialist will have an in-depth knowledge of the product and how it can be of benefit to lawyers. They will work closely with prospective customers during their Proof of Value (or trial) period, providing expert advice on their live projects or cases. Working alongside Account Executives, Product Specialists will help to convert prospects into customers. For existing customers, Product Specialists will assist Support and Technical Specialists to ensure a customer has a successful experience of the technology and help them to make the most of their AI technology investment.

Compensation - $75,000 & a discretionary bonus per quarter.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review
• Act as an expert of Luminance’s technology and products, supporting the sales team in converting these prospects
• Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value
• Be a trusted adviser and authority on the product to the prospect during the Proof of Value
• Product Specialists will work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customers
• Design custom workflows and solutions for live cases

Requirements

• Bachelor’s or Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Excellent interpersonal and communication skills, both verbal and written
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Highly-detail oriented with a problem-solving attitude
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
• Organised with excellent time management skills with an ability to prioritise effectively

Technical Support Engineer

London

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance’s technology within their own environment.

A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution.

This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance’s products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real ‘people person’ with critical thinking skills and a desire to solve problems.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process
• Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further
• Having a comprehensive understanding of the product
• Understanding the individual use cases and needs of each customer

Requirements

• Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Excellent interpersonal and communication skills, both verbal and written
• Desire to work in a customer-facing role
• Highly-detail oriented with a problem-solving attitude
• Organised with excellent time management skills with an ability to prioritise effectively
• Experience with customer-facing activities is desirable, but not essential
• Prior experience of eDiscovery is desirable, not but essential

Subject Matter Expert

London

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

World-leading AI company, Luminance, is looking for Subject Matter Experts in its London office. Off the back of a $75 million Series C funding round and 6x ARR growth in the last two years, this is a fantastic opportunity to join the leadership team of a fast-growing AI company that is transforming the legal industry.

As a Subject Matter Expert, you will be looking to use your legal background to accelerate your career in a new direction. The role will be varied, sitting at the intersection between the product, our customers and the market:

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Working closely with Luminance’s customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience
• Helping shape the future of ground-breaking product innovation for its 700+ global customers;s
• Be a Luminance ambassador and evangelist, speaking on the company’s behalf at industry conferences and other public forums;
• A strategic partner to the leadership team;
• And much more

Requirements

• Legal knowledge is a must – qualified lawyers are strongly favoured
• A self starter, able to work autonomously and as part of a team
• Able to act as a representative of the company’s leadership team in strategic customer and/or partner relationships, as well as in public settings such as industry events
• Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements
• Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle
• Excellent written and verbal communication skills, with the ability to craft and communicate clear, concise, and compelling narratives
• Bachelor’s or master’s degree with a GPA of 3.4 or above (US) or 2:1 and above

US Account Executive

New York, San Francisco

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

The Account Executive role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. With significant commission-earning potential, this role will suit ambitious candidates who enjoy working within meritocratic environments where talent is spotted early and fast-tracked.



Account Executives will have knowledge of the product and how it can be of benefit to lawyers, as well as be able to give demonstrations on the site. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction. This role also includes the opportunity to travel internationally, attending events and meeting with prospective customers and customers alike.

Compensation - $75,000 per annum & a very attractive commission plan.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Prospect accounts and pitch for new business
• Oversee and grow the Luminance’s relationships with our large international client base
• Own specific client relationships
• Understand the client’s business and develop strategies and processes to increase the use of Luminance within each organisation

Requirements

• Bachelor's or master’s degree from a Top 200 Global University, with a GPA of 3.5 or above (US) or 2:1 or above
• Motivated self-starter with a focus on over-quota performance
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Excellent customer facing and communication skills
• Right to work in the USA
• European languages (particularly French, German, Spanish, Italian, Portuguese and Dutch) are desirable, but not essential

Machine Learning Research Engineer

Cambridge, UK

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance is looking for dedicated and enthusiastic individuals with a strong academic background in Artificial Intelligence or a related field to join their R&D team based in Cambridge, UK. Successful candidates will be part of a small, dynamic team responsible for: prototyping, building and implementing new approaches to AI problems; and determining output quality, efficiency, and feasibility compared with other techniques in a data-driven manner.

This role is open to both graduates with a willingness to learn the desired skills, and more senior candidates with proven, prior experience in them.

If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Desired Skills

• Strong analytical skills and ability to approach tasks in a scientific manner
• Data science skills, including handling of large data sets, modelling and evaluation
• Good understanding of software engineering concepts, particularly with machine learning development
• Experience with machine learning Python frameworks such as PyTorch, Tensorflow and Scikit-Learn
• For more senior candidates:
• Understanding of, including published work within, related academic fields such as NLP, Computer Vision or Deep Learning
• Relevant industry experience with demonstrable impact in a commercial setting
• Significant practical usage of modern ML areas (NLP, Transformers, LLMs, NER, GANs, Reinforcement Learning, etc.)

Requirements

• Master’s degree or Postgraduate (preferred) qualification from a Top 200 Global University, preferably in a technical subject

Subject Matter Expert - NY

New York

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

World-leading AI company, Luminance, is looking for Subject Matter Experts in its New York office. Off the back of a $75 million Series C funding round and 6x ARR growth in the last two years, this is a fantastic opportunity to join the leadership team of a fast-growing AI company that is transforming the legal industry.

Compensation - $150,000 - $250,000

As a Subject Matter Expert, you will be looking to use your legal background to accelerate your career in a new direction. The role will be varied, sitting at the intersection between the product, our customers and the market:

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Working closely with Luminance’s customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience
• Helping shape the future of ground-breaking product innovation for its 700+ global customers;s
• Be a Luminance ambassador and evangelist, speaking on the company’s behalf at industry conferences and other public forums;
• A strategic partner to the leadership team;
• And much more

Requirements

• Legal knowledge is a must – qualified lawyers are strongly favoured
• A self starter, able to work autonomously and as part of a team
• Able to act as a representative of the company’s leadership team in strategic customer and/or partner relationships, as well as in public settings such as industry events
• Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements
• Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle
• Excellent written and verbal communication skills, with the ability to craft and communicate clear, concise, and compelling narratives
• Bachelor’s or master’s degree with a GPA of 3.4 or above (US) or 2:1 and above

Product Specialist

Singapore, Toronto

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance is looking to hire into its team of Product Specialists: this team provide expertise to prospective customers and customers alike, ensuring they experience a seamless execution of Luminance’s technology within their own environment.

The Product Specialist role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of what our customers are looking for in our technology. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction.

Once trained, a Product Specialist will have an in-depth knowledge of the product and how it can be of benefit to lawyers. They will work closely with prospective customers during their Proof of Value (or trial) period, providing expert advice on their live projects or cases. Working alongside Account Executives, Product Specialists will help to convert prospects into customers. For existing customers, Product Specialists will assist Support and Technical Specialists to ensure a customer has a successful experience of the technology and help them to make the most of their AI technology investment.



To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review
• Act as an expert of Luminance’s technology and products, supporting the sales team in converting these prospects
• Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value
• Be a trusted adviser and authority on the product to the prospect during the Proof of Value
• Product Specialists will work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customers
• Design custom workflows and solutions for live cases

Requirements

• Bachelor’s or Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Excellent interpersonal and communication skills, both verbal and written
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Highly-detail oriented with a problem-solving attitude
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
• Organised with excellent time management skills with an ability to prioritise effectively

Account Executive

London, Singapore, Madrid, Toronto, Sydney

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

The Account Executive role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. With significant commission-earning potential, this role will suit ambitious candidates who enjoy working within meritocratic environments where talent is spotted early and fast-tracked.

Account Executives will have knowledge of the product and how it can be of benefit to lawyers, as well as be able to give demonstrations on the site. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction. This role also includes the opportunity to travel internationally, attending events and meeting with prospective customers and customers alike.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

As an AE, you will:

• Prospect accounts and pitch for new business
• Oversee and grow the Luminance’s relationships with our large international client base
• Own specific client relationships
• Understand the client’s business and develop strategies and processes to increase the use of Luminance within each organisation

Requirements

• Bachelor's or master’s degree from a Top 200 Global University, with a GPA of 3.5 or above (US) or 2:1 or above
• Motivated self-starter with a focus on over-quota performance
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Excellent customer facing and communication skills
• Right to work in the UK, Canada, Singapore or Spain
• European languages (particularly French, German, Spanish, Italian, Portuguese and Dutch) are desirable, but not essential

Application Engineer

Cambridge, UK

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance’s team of Application Engineers are responsible for designing and developing Luminance's suite of web-based applications, which apply Luminance’s core AI technology to different use cases in the legal sector. The team uses a modern technology stack, and team members can specialise in either UI, Backend or a mix of both!

This role is open to both graduates with a willingness to learn the desired skills, as well as more senior candidates with proven, prior experience in them.

If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Desired Skills

• Experience in JavaScript frameworks such as Backbone.js, React or Vue.js
• Experience in server-side stacks using technology such as node.js, PostgreSQL, Elasticsearch or Redis
• UI/UX design and implementation
• Python or Java knowledge is also useful
• Understanding of software development best practices and architecture, particularly of web-based, single-page applications

Requirements

• Bachelor's or Master's degree from a Top 200 Global University with a First or 2:1, preferably in a technical subject

Legal Onboarding Specialist

London

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

This role offers a unique opportunity to work with a diverse client base, including in house teams in over 60 countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer’s current contract management processes.

To apply, please send your CV and covering letter to [email protected]

Requirements

• Understanding of contract law including negotiating commercial agreements.
• High attention to detail.
• Project management skills and ability to manage multiple projects at one given time.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience.
• Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement.
• Comfortable with learning and utilizing new software and technology efficiently. Enthusiastic about the intersection of legal services and emerging AI technologies.
• Undergraduate degree at a 2:1 level, or equivalent in a relevant field.
• Legal experience considered favourably, for example 2+ years paralegal experience or in a legal support role, with the ability to understand legal contracts, negotiation positions and processes. Familiarity with contract management and legal technology is a plus.

Legal Subject Matter Expert

Cambridge, UK

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around

As a Legal Subject Matter Expert in Cambridge, you will be working closely with our product and AI teams, looking to use your legal background to accelerate your career in a new direction. This is a rare opportunity to join a cutting edge AI company in Cambridge and to be at the epicentre of change across the legal industry.

The role will be varied, sitting at the intersection between the product and our customers as well as many other parts of the business.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Working closely with Luminance’s product and technology teams in Cambridge - helping shape the future of ground-breaking product innovation for its 700+ global customers,
• Be a Luminance ambassador and evangelist and a strategic partner to the leadership team;
• Opportunity to work closely with customer base - which includes blue-chip organisations such as DHL, AMD and LG - to ensure maximum value from the technology and drive a first-class customer experience
• And much more

Requirements

• Legal knowledge is a must – a minimum of 3+ years as a qualified lawyer (with no upper limit), either in-house or private practice experience, preferably in commercial and corporate contracts
• A self starter, able to work autonomously and as part of a team
• Able to act as a representative of the company’s leadership team in strategic customer and/or partner relationships.
• Strong interpersonal skills with the ability to foster strong customer relationships and develop an in-depth knowledge of the product to meet individual business requirements
• Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle
• Excellent written and verbal communication skills, with the ability to craft and communicate clear, concise, and compelling narratives
• Bachelor’s or master’s degree with a GPA of 3.4 or above (US) or 2:1 and above

Senior Application Engineer

Cambridge, UK

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

We are seeking driven and highly skilled Senior Engineers to take the helm of our most ambitious projects. This is a pivotal role for someone who is not only a technical virtuoso but also thrives on challenges. If you're ready to work hard, lead with vision, and make an impact that echoes through the industry, we want you.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Lead complex engineering projects throughout the entire SDLC.
• Be a Mentor other member of Application Engineering and foster a positive environment for learning and growth.
• Collaborate with cross-functional teams to define technical requirements and system architecture.
• Drive the adoption of best practices in coding, testing, and maintenance to ensure excellence in software development.
• Take ownership of decisions and be accountable for the results, pushing the boundaries of what's possible.
• Become a Subject Matter Expert for one or more areas of our technology stack and assist others in those areas.

Requirements

• More than 3 Years of commercial experience with a history of leading technical projects.
• Exceptional problem-solving skills and the ability to think strategically and analytically.
• Experience with server-side technologies such as Node.js, PostgreSQL, Redis, and Elasticsearch.
• Familiarity with Python, Java and FE frameworks is also beneficial.
• Strong leadership skills with experience mentoring and developing engineering talent.
• Excellent communication and collaboration skills to work effectively with teams across the organization.
• Bachelor's or Master's degree with a First or 2:1, preferably in a technical subject

Legal Onboarding Specialist (US)

New York

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

This role offers a unique opportunity to work with a diverse client base, including in house teams in over 60 countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer’s current contract management processes.

Compensation - $75,000 per annum

To apply, please send your CV and covering letter to [email protected]

Requirements

• Understanding of contract law including negotiating commercial agreements.
• High attention to detail.
• Project management skills and ability to manage multiple projects at one given time.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience.
• Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement.
• Comfortable with learning and utilizing new software and technology efficiently. Enthusiastic about the intersection of legal services and emerging AI technologies.
• Undergraduate degree at a 2:1 level, or equivalent in a relevant field.
• Legal experience considered favourably, for example 2+ years paralegal experience or in a legal support role, with the ability to understand legal contracts, negotiation positions and processes. Familiarity with contract management and legal technology is a plus.

AI Engineer

Cambridge, UK

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

We are looking for Software Engineers, ML Engineers, AI Engineers, or Data Scientists with a hacker mentality and a strong background in production-grade AI applications. Experience in the use of LLMs (e.g. GPT, Claude, Mistral, etc.) is essential, ideally with familiarity in Agentic environments. 

If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. Your drive to build and learn is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Desired Skills

• Understanding of software development best practices and architecture, particularly of web-hosted platforms composed of applications with underlying services.
• Drive and enthusiasm to see projects through to completion.
• Desire to learn new things and capability to do so quickly.
• Empathy and curiosity to deeply understand the workflows of legal and business tasks.

Requirements

• Bachelor's or Master's degree with a First or high 2:1, preferably in a technical subject.
• Experienced in Python and its ecosystem.
• Diligently follow the space, and proactively try new AI technologies (Agents, MCP, RAG, Chain-of-Continuous-Thought, etc.).

US Chief of Staff

New York

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance, a market-leading AI company, is looking for a US Chief of Staff based in its New York office. The company has grown by 5x over the last 2 years, raised a $75m Series C funding round in 2024 and it rapidly expanding in the US. New York is the largest of four office locations in the North American market.

As US Chief of Staff you will be responsible for leading and implementing initiatives to help Luminance in scaling rapidly in the US market. You will drive operational and cross-functional projects from conception through execution both in the New York office and across Luminance’s North American operations. You have the opportunity to be a strategic partner to our executive team and the operational backbone of our US operations. You will work closely with the US leadership team, including the US CRO, as well as with the global leadership team.

Compensation - $150,000 - $250,000 per annum.

To apply, please send your CV and covering letter to [email protected]

Requirements

• A self starter, able to work autonomously and as part of a team
• Strong interpersonal skills and the ability to develop trusted relationships across teams, offices and seniority levels; skilled in fostering trust and transparency across the organization
• Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle
• Excellent written and verbal communication skills, with the ability to craft clear, concise, and compelling narratives
• Able to act as a representative of the company’s executive team in strategic customer and/or partner relationships
• Strategic and analytical thinker
• Experience in a scaling tech SaaS considered favourably
• Bachelor’s or master’s degree with a GPA of 3.4 or above (US) or 2:1 and above

R&D Engineer

Cambridge, UK

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance’s team of R&D Engineers are responsible for designing and developing Luminance's AI platform, providing Luminance’s core AI technology to application within our software architecture.

This role is open to both graduates with a willingness to learn the desired skills, as well as more senior candidates with proven, prior experience in them.

If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Desired Skills

• Experience in the development of large-scale python codebases
• Familiarity with the python ecosystem: both the standard library and popular open source libraries such as Flask, Requests, NumPy or PyTorch
• Understanding of software development best practices and architecture, particularly of web-hosted platforms composed of applications with underlying services
• Ability to provide, or desire to develop, leadership: either of technical direction or of teams of people
• Desire to learn new things and capability to do so quickly
• Drive and enthusiasm to see projects through to completion

Requirements

• Bachelor's or Master's degree with a First or 2:1, preferably in a technical subject

Site Reliability Engineer

Sydney

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance’s SRE team combines strong problem solving, infrastructure tooling and wider DevOps practices to provide a service of Luminance’s unique software applications. The team plays a crucial role in incident response and issue resolution, swiftly addressing and resolving service interruptions to maintain the highest level of customer satisfaction. With a focus on automation, scalability, reliability and security, the team enable Luminance to ensure a performant, seamless experience for its users. You will join a small, dynamic team of creative engineers and work together to tackle some of Luminance’s greatest challenges, with new problems and technology areas to dig into on a regular basis.

If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Desired Skills

• Excellent problem solving skills, including diagnosing issues within complex systems
• Ability and desire to identify root causes of issues, and propose and implement structural improvements
• Strong communication skills and capability to perform in scenarios with urgency
• Knowledge of the design and operation of web-based software applications, based on technologies such as node.js, PostgreSQL or Elasticsearch
• Knowledge of modern infrastructure and operational tooling within cloud-based architectures, such as Linux, python, AWS, ansible, Prometheus

Requirements

• Bachelor's or Master's degree with a First or 2:1, preferably in a technical subject

AI Engineering Internship

Cambridge, UK

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

With ambitious growth plans, we are always looking for bright, passionate and hungry people to help us achieve our goals. This internship will allow you to get first-hand experience of working as part of a software engineering team at a fast-placed company. We will ask you to get stuck in from day 1: working alongside, and being mentored by, one of our engineers.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

Internship Details

• Duration: 8 weeks
• Pattern of work: 3 or more days a week in our Cambridge office – up to 2 days remote
• Equipment provided: Macbook Pro laptop; access to additional computing resources as required
• Remuneration: equivalent to competitive graduate salary

Requirements

• Bachelor's or Master's degree with a First or 2:1, preferably in a technical subject
• Desire to learn new things and capability to do so quickly
• Drive and enthusiasm to see projects through to completion

Quality Engineer

Cambridge

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance is looking for conscientious and logical individuals to join our new Quality team, who will play a foundational part in creating and maintaining a state-of-the-art Quality Assurance (QA) process; a process designed to ensure our product fulfils our users’ expectations and requirements. If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Asking the ‘What if?’ questions to ensure the software behaves correctly in all circumstances – applying a strong investigative mindset and skillset to uncover overlooked edge cases and user workflows
• Writing tests to validate the end-to-end functionality of the product, using tools such as Cucumber, Cypress and Playwright
• Understanding defects that occur: assisting in their resolution and extending QA systems to catch any future reoccurrence
• Acting as a link between Development and Product teams: understanding product specifications and expected behaviour, and formalising these into testable units
• Leading in the transition of our engineering towards automation as standard Designing and implementing new metrics to measure the quality of each release, including how well it performs on product systems
• Working alongside Product teams to help expand our product specification documents, especially following resolution of a defect or for areas of the product with frequently misunderstood expected behaviour
• Successful applicants will show a passion for this area of Software Development, a willingness to learn the requisite knowledge, and an inquisitive, logical mindset. Experience in investigating causes of defects in software products would be beneficial, but not required.

Requirements

• Bachelor's or Master's degree with a First or 2:1, preferably in a technical subject
• Scripting experience in one or more of: Python, Bash, JavaScript, Ansible or SQL.

Senior Customer Solutions Engineer

London

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort.

The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success. You will get hands-on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer’s technology estate.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it c

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
• Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
• Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
• Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
• Be the key point of contact for managing integration issues and challenges
• Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
• Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
• Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
• Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.

Requirements

• Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
• At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
• Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.
• Experience of Full Stack Web development and Cloud Architecture
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written.
• Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
• Highly detail-oriented with a problem-solving attitude.
• Ability to work in an innovative and fast-paced environment while delivering to deadlines.
• Organized with excellent time management skills and the ability to prioritize effectively.
• Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas

Office and HR Manager

New York

This is a fantastic opportunity to join the market-leading AI company, Luminance. Named in Forbes AI 50 Most Promising AI Companies in the World, Luminance Legal-GradeTM AI is the world’s most advanced AI technology for every touchpoint a business has with its contracts. In this role you will be responsible for ensuring the smooth and efficient operation of our New York office and managing the full spectrum of HR functions both in New York and beyond, supporting the growth of our fast-paced business across the US and Canada.

Compensation - $60,000 - $80,000

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Oversee the day-to-day management of the New York office, as well as office spaces across the region.
• Coordinate with wider business functions (e.g. executive management, IT, operations, training & enablement etc) as required to effectively manage day-to-day operations in the region, including coordinating visitors.
• Pro-actively manage ongoing relationships with building and service vendors (cleaning, security, utilities, catering etc) across our premises.
• Ensure health, safety, and environmental (HSE) compliance in accordance with industry standards and regulatory requirements.
• Potential for a successful candidate to lead office expansion projects or relocations during growth phases and for the role to become a regional lead.
• Support leadership with local workforce planning and talent acquisition.
• Oversee staff onboarding processes across the region, ensuring a seamless integration into company culture and systems.
• Manage ongoing employee relations and ensure that wider business culture and values are embedded and fostered.
• Work with wider business functions (e.g. legal, compliance) to ensure local policies adhere to company, regional and industry standards.

Requirements

• Strong organizational skills with the ability to prioritize in a dynamic setting.
• Clear and empathetic communicator; able to influence across departments.
• Motivated self-starter who is ready to make a real impact in a fast-growing company
• A problem solver who can think creatively and laterally.
• 2–5+ years’ experience in a dual-role or HR/Facilities position
• Experience supporting scale-up operations in agile environments considered favourably

Senior Customer Solutions Engineer (US)

New York, San Francisco

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort.

The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success. You will get hands-on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer’s technology estate.

Compensation - $115,000 - $150,000

To apply, please send your CV and covering letter to [email protected]

Responsibilities

A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it c

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
• Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
• Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
• Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
• Be the key point of contact for managing integration issues and challenges
• Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
• Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
• Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
• Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.

Requirements

• Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
• At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
• Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.
• Experience of Full Stack Web development and Cloud Architecture
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written.
• Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
• Highly detail-oriented with a problem-solving attitude.
• Ability to work in an innovative and fast-paced environment while delivering to deadlines.
• Organized with excellent time management skills and the ability to prioritize effectively.
• Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas

Head of Integrations

London, Cambridge UK

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

We are looking for Head of Integrations to take ownership of all technical aspects related to the integration of Luminance with third-party systems. The ideal candidate will combine deep technical expertise with client engagement to enhance our product offerings and lead a small team dedicated to optimizing client implementations.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Integration Management: Take full responsibility for the integration processes between Luminance and external systems, ensuring seamless interoperability and client satisfaction.
• Technical Development and Client Engagement: Actively participate in both the hands-on development of technical solutions and client interactions to understand their needs. Collaborate with product development teams and shape team capabilities to meet organizational goals.
• Team Leadership: Lead a small team focused on developing innovative technologies that elevate client implementations to the highest standards of excellence.
• Collaborative Solution Design: Work closely with Client Solutions and other implementation teams to comprehensively understand client requirements and develop appropriate technological solutions in support of these requirements.
• Architectural Design: Design and implement scalable architectures that facilitate the rapid and efficient development of new third-party connectors. Ensure the system's interfaces, testing protocols, and designs are robust and future-proof.
• Monitoring and Diagnostics: Enhance system observability and streamline the diagnosis of technical issues through advanced logging and tracing capabilities, aiding front-line technical staff.
• API Development and Management: Oversee the development and maintenance of our public-facing API to cater to clients requiring customized connectivity options. This includes managing both REST and event streaming functionalities.
• Comprehensive Documentation: Develop high-quality documentation for both internal and external stakeholders, including end users, administrators, and developers, utilizing tools such as Swagger.
• Client Empowerment: Strive to maximize client autonomy by developing 'self-serve' capabilities, enabling clients to independently manage their integration processes whenever possible.

Requirements

• Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
• At least 5-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
• Strong technical skills and experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.
• Extensive experience of Integrations, Full Stack Web development and Cloud Architecture
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written.
• Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
• Highly detail-oriented with a problem-solving attitude.
• Ability to work in an innovative and fast-paced environment while delivering to deadlines.
• Organized with excellent time management skills and the ability to prioritize effectively.
• Prior experience in leading a technical team, focussed on collaborating with developer/technical personas

Customer Solutions Engineer

London, UK

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

The Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort. The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate and what solutions we offer to accelerate their success. Excitingly, this role also involves creating scalable resources such as reusable toolkits, SDKs, and comprehensive documentation to meet developers where developers live.

A Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical integration experiences.
• Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
• Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
• Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
• Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
• Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
• Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.

Requirements

• Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
• Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.
• Experience of Full Stack Web development and the fundamentals of Cloud Architecture is strongly preferable
• Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
• Excellent interpersonal and communication skills, both verbal and written.
• Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
• Highly detail-oriented with a problem-solving attitude.
• Ability to work in an innovative and fast-paced environment while delivering to deadlines.
• Organized with excellent time management skills and the ability to prioritize effectively.
• Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas

Business Development Representative - US

New York

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance is looking to hire into its Inside Sales team. This team has a fast-paced, meritocratic work environment, and seek out prospective customers for Luminance through a variety of methods. A role that offers significant commission-earning potential, the Inside Sales team is critical in generating new business for the company.

Developed by AI experts from the University of Cambridge, Luminance’s Legal-Grade™ AI automates and augments every touchpoint a business has with its contracts. Its Mixture of Experts approach - known as the “Panel of Judges” - uses probabilistic consensus to ensure legal-grade accuracy during contract generation, negotiation and post-execution analysis. Trusted by over 700 customers in 70+ countries including a quarter of the world’s largest law firms and multinational organisations across industries, from AMD and National Grid to LG Chem and DHL, Luminance’s end-to-end platform brings specialist AI to wherever computer meets contract.

Business Development Representatives are outgoing, entrepreneurial self-starters who have the ability to build a natural rapport with prospective customers. With significant commission-earning potential, this role will suit ambitious candidates who enjoy working within fast-paced, meritocratic environments where talent is spotted early and fast-tracked.

Compensation - $50,000 - $70,000 per annum.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Engage with prospective customers and identify new business opportunities
• Book direct meetings and recruit for Luminance events
• Speak with key decision makers within target markets through cold calling and high-level prospecting
• Meeting set targets and consistently achieving KPIs
• Social Media Selling
• Work closely with Sales and Marketing on a variety of campaigns
• Maintain quality relationships with external customer-facing Account Executives to support new business growth

Requirements

• Excellent communication skills
• Articulate, motivated self-starter with a focus on over-quota performance
• Right to work in the US
• Previous sales experience is desirable, but not essential

Product Associate

London

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance’s team of Product Associates play a crucial role in the design and development of our leading legal AI product, working with teams across the development lifecycle to ensure success. The role is dynamic and fast-paced, and requires a blend of analytical, collaborative, and communication skills to be effective.

If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Collaborate with cross-functional teams including engineering, design, marketing, and sales to drive product development initiatives
• Create product specifications, feature lists, and detailed product requirements
• Manage product development timelines to ensure on-time delivery of products
• Coordinate with various teams to keep development projects on track
• Assist in the planning and execution of product launches, including coordinating launch activities and ensuring alignment across teams
• Develop product documentation and training materials to support sales and customer service teams
• Conduct market research to identify customer needs, market trends, and competitive landscape
• Acting as a liaison between product management and other departments to ensure clear communication of product strategies and updates

Desired Skills

• Experience in product management, marketing, or a related field is desirable
• Familiarity with product development lifecycle and agile methodologies is beneficial
• Experience with tools such as Figma

Requirements

• Graduated with a minimum 2:1 from a global top 200 university
• Excellent communication and interpersonal abilities
• Ability to work collaboratively in a team-oriented environment
• Detail-oriented with strong organizational skills
• Ability to adapt to a fast-paced work environment and manage multiple priorities
• Strong interest in AI and how it can transform user workflows throughout business settings